Approximately 150 million people in India are in need for mental health care. However, the treatment gap in India is as high as 84.5% for diagnosable mental health conditions1. The stigma against mental health, affordability, accessibility and lack of trained professionals hinder help-seeking. In this scenario, iCALL, a field action project of School of Human Ecology, Tata Institute of Social Sciences, was initiated in 2012, to bridge the vast treatment gap.
iCALL provides professional, anonymous, confidential and free counselling services through technology-assisted mediums of telephone, email and chat to anyone experiencing psychosocial distress (including those with a mental health diagnosis), with a special focus on marginalized communities. iCALL offers services in 9 different languages, across age, gender, sexual orientation or race, transcending geographical distances. iCALL’s counsellors offer a safe and holding environment to those in distress and connect clients to multisectoral referrals as per their needs.