In addition to the video we have organised a hotline managed by 18 psychologists, two of whom speak Spanish. This is a free counselling service available 24 hours every day and open to the entire population. People have been pleased with the service so far:
I could never have afforded this before, even when I wanted to talk to someone about what has been happening with me.
There have been many repeat callers, especially among adults over 65 years-old whose children live apart or abroad. They may call the Hotline every day to check in with us and let us know that they are doing the breathing exercises, eating better or feeling less fearful.
We are also providing psychological services remotely via telephone, WhatsApp video and audio, email and video conferencing. Every week our team meets on Zoom and discusses innovative ways of improving this service. We also provide daily updates on our Facebook page, and the hotline is available on our website with just a click of a button!
- Video: Coping with COVID-19. Spanish version (TTAP) [Link]
- The COVID-19 Crisis: Key Protection Messages (UNHCR) [Link]
- Quick Tips on COVID-19 and Migrant, Refugee and Internally Displaced Children (UNICEF) [Link]
- MHPSS Collaborative: Research on the impacts of children’s exposure to violence, abuse, exploitation and neglect – particularly in crisis, migration and displacement situations (MHIN) [Link]